How do I make a complaint?

If you are not satisfied with our service and wish to make a complaint, you can do so by:

  • sending us an email
  • writing us a a letter
  • phoning us

We have established procedures to ensure that all complaints (and inquiries) are dealt with quickly and fairly. Our contact details are:


Mail: PO Box 640 Darlinghurst 1300

Phone: 02 8355 1942

If you make a complaint, we will respond to you immediately if by phone or within 1 business day if by email. If you write to us we will acknowledge your complaint within 5 business days of receiving your complaint. We will endeavour to provide you with a response to your complaint as quickly as possible, usually within 10 business days but no later than 45 days from us receiving the complaint.